# Refund Policy ### Before asking for a refund If you have purchased QrexOrder and you are experiencing a ***technical issue**,* we recommend that Please contact us at **** {% hint style="info" %} **When set support or any help mail please attached purchase code in the mail body** {% endhint %} ### When am I eligible for a refund? * Item is purchased but not downloaded. * Mistakenly purchased the same item multiple times and the item has not been installed. ### Refunds are not processed in the following cases: * You don't want it after you've downloaded it * The item did not meet your expectations or you feel the item is of low quality * You simply change your mind * You bought an item by mistake and downloaded it * You do not have sufficient expertise to use the item * Item is not customizable because you only have a Regular License. * The payment gateways provided in the application do not operate in your country/area. * The Payment Gateway is not working in the regular license. {% hint style="danger" %} **Any refund requests that fall on the above points are straightaway denied.** {% endhint %} {% hint style="info" %} **Extended Licenses are non-refundable given any reason for the refund claim.** {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://phplime-envato.gitbook.io/qrexorder/qrexorder-limitation-and-features/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.